Well, today is the 30th anniversary of the release of Star Wars, which is quite cool. It’s also Towel Day, so I hope you’ve all been walking around with your towels. And it’s also my birthday, which definitely makes it a good day. Happy birthday me!
Monthly Archive for May, 2007
Yesterday I received the Bank’s response to my angry letter. While not earth-shattering, it is I think a reasonable response, and a satisfactory one. It is to some extent a fairly standard reply, but it is nonetheless a personal one; I don’t expect to be fawned over, but this shows that someone has at least taken the time to read my letter and consider my concerns, and there is an apology (a genuinely sincere one - I think), which is the main thing I wanted. I’m placated enough to stop considering a change of bank, anyway.
I do, however, take the following with a pinch of salt:
With regard to the letter and document you received, the members of staff concerned have been made aware of the errors. The paperwork on our records has therefore been updated, which should avoid a similar occurrence happening in the future.
You can find the full response here.
