I recently got quite annoyed at my bank. The way in which it has dealt with a recent situation that has all come about due to a request I made to change the address on one of the statements has surprised me somewhat, with the bank showing a shocking lack of professionalism in some areas.
For those who are interested I’ve posted here a scan of the letter I’ve just written, along with copies of a letter I received from it and a form I was asked to complete. My letter describes the situation in detail, with the accompanying documents providing evidence of the disgraceful display.
Please feel free to post your comments on the bank’s actions or my response!
